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My XaviX

Please register your XaviX/JCS products online.

To review the warranty status & RMA status, you also can access XaviX/JCS products registration.

  Products

Q: Could you list exactly what is needed to use the XaviX applications?

A: 1 TV, 1 XaviXPORT (includes all necessary cables) and any XaviX Application of your choice.

Q: Will the XaviXPORT work with PAL?

A: At this time, the XaviXPORT is designed to work with only NTSC.

Q: I have a DLP TV. Is your product compatible?

A: As long as it is equipped with standard RCA input jacks (Red/ Yellow/White) it should work.

Q: I connected my XaviXPORT to the TV, put the cartridge in and nothing happens. What is wrong?

A: Please make sure the A/V Cable at the rear of the PORT is firmly inserted. It should click twice to be fully connected. The fit is sometimes very snug, so press firmly. Also make sure the cartridge is in as far as it will go and the green Power light is on.

Q: How do I register my products online?

A: Please contact the following page and fill out the information requested. [Product Registration]

Q: Is the User?? Manual available for download on the site?

A: Go to the product page, click on an application and a user's guide will be available for download for applications.

Q: I have Tennis and Baseball applications and need to get new batteries, but the User Guide states the need to use manganese batteries.

A: Alkaline and Rechargeable batteries will work in your XaviX Accessories. If you do not plan on using it for long periods of time, please simply remove the batteries to reduce the risk of damage by leakage and extending the life of your batteries.

Q: I'm interested in purchasing the XaviXPORT and the XaviXGOLF and wanted to know if there are multiple educational courses available on the system.

A: There is one course, but the pin positions and wind conditions change every time you restart.

Q: I can get to the 'Change difficulty' screen on Bass Fishing, but there is only the 'Beginner'. I cannot change it.

A: In order to be able to advance to a higher difficulty level, you must obtain 3 trophies for the level you are in by placing in the top 3 in tournaments for each level.


Q: The PowerBoxing is constantly pausing during use. Is there a way to prevent this or change the settings so that it does not pause after every 2 to 3 punches?

A: Standing too close to the XaviXPORT may result in the gloves reading as too large, OR there may be a light source which is distracting the optical sensor on top of the cartridge. Try dimming or turning off any lights which may shine directly onto the PORT and also take a step back from the PORT to see if the reading is any better.

 
   Sales

Q: Where can I buy XaviX Products?

A: Please check Where to buy to find a store near you.

Q: I have the XaviXPORT, but I have lost the A/V Cable or Power Adapter. How can I find a replacement?

A: Accessory cables may be found at xavixstore.com.


Q: Are XaviX Left-Handed Golf Clubs available for XaviXGOLF?

A: XaviX Left??anded Golf Clubs can be purchased at xavixstore.com. Users may also change Character Data in "Club House" mode to step on to golf as a lefty.


Q: Where can I purchase in Canada and other international sites?

A: Currently in Canada we have products available at TigerDirect.ca which ships to Canada.


Q: How may I become a reseller of your products?

A: Please contact sales@xavix.com.
   Company

Q: Are you private or public? If public what is your stock symbol?

A: SSD COMPANY LIMITED is a privately held company.

Contact and Support

Please feel free to contact us at any questions, comments, or suggestions.